Privacy Policy
Last updated: January 2025
At RentMata, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using RentMata, you consent to the practices described in this policy.
Information We Collect
We collect information in the following ways:
Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: Profile photo, address, and other details you choose to add to your profile.
- Verification Information: National Identification Number (NIN), employment details, and other documents submitted for verification purposes.
- Property Information: For landlords, details about properties including photos, descriptions, pricing, and location.
- Communication Data: Messages exchanged with other users through our platform.
- Payment Information: Transaction details when you subscribe to our services or pay fees.
Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Information: Pages visited, features used, search queries, and interaction patterns.
- Location Information: General location based on IP address or more precise location if you grant permission.
- Cookies and Similar Technologies: We use cookies to improve your experience and analyze platform usage.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related notifications
- Verify user identities and conduct background checks
- Connect landlords with potential tenants
- Send service updates, security alerts, and support messages
- Respond to your inquiries and provide customer support
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal obligations
- Analyze usage patterns to improve user experience
Information Sharing
We may share your information in the following circumstances:
- With Other Users: Profile information and property details are visible to other users as part of the platform's functionality.
- Service Providers: Third-party vendors who assist with payment processing, verification services, analytics, and customer support.
- Legal Requirements: When required by law, court order, or government request.
- Safety and Security: To protect the rights, property, or safety of RentMata, our users, or the public.
- Business Transfers: In connection with any merger, sale, or acquisition of all or part of our business.
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments and audits
- Access controls limiting employee access to personal data
- Secure authentication mechanisms
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
You can access and update your account information at any time through your profile settings. If you need assistance, contact our support team.
Data Export
You can request a copy of your personal data by contacting us at support@rentmata.com. We will provide your data in a commonly used, machine-readable format.
Communication Preferences
You can opt out of promotional communications by following the unsubscribe instructions in our emails or adjusting your notification settings. Note that you may still receive service-related communications.
Account Deletion
You have the right to delete your RentMata account at any time. You can initiate account deletion through:
- Your account settings in the app
- Contacting our support team at support@rentmata.com
24-Hour Security Period
For your security, account deletion requests are subject to a 24-hour waiting period before processing. This security measure protects against unauthorized account deletions and gives you time to cancel the request if it was made in error or by someone else with access to your account. During this period, you can cancel the deletion request by logging into your account or contacting support.
Upon deletion, we will remove your personal information from our active systems. However, some information may be retained for legal, security, or business purposes as required by law, including transaction records and fraud prevention data.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain information for legitimate business purposes, including:
- Compliance with legal obligations
- Resolving disputes and enforcing agreements
- Preventing fraud and abuse
- Maintaining security records
Children's Privacy
RentMata is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Related Policies
Please also review our other policies: